Last updated: 12 November 2026 · Version 1.0
We ship from Paris to more than 100 countries. Everything travels tracked, and everything is insured against loss and transit damage at our cost.
Processing time
Orders placed before 13:00 CET on a working day are picked the same day. Everything else goes out the next working day. Working days are Monday to Friday, excluding French public holidays.
Items marked made to order, configured units and bulk export orders carry a stated lead time on the product page and in your order confirmation. That lead time starts when we confirm the configuration, not at checkout.
Rates and estimated transit
Free standard shipping on parcel orders over €275, France and EU only. Below the threshold, and everywhere else, the following applies.
| Destination | Method | Rate | Transit |
|---|---|---|---|
| France (metropolitan) | Tracked courier, signed | €7.90 | 24–48 h |
| EU / EEA | Tracked courier, signed | €14.90 | 2–5 working days |
| United Kingdom, Switzerland | Tracked courier, signed | €22.00 | 3–6 working days |
| North America | Tracked air, signed | €34.00 | 4–8 working days |
| Rest of world | Tracked air, signed | from €44.00 | 6–14 working days |
Exact cost is calculated at checkout once you enter an address. Orders above €2,500 and multi-pallet consignments are quoted individually before dispatch.
Freight, oversize and heavy items
Generators, gensets, shipping containers, outboards, large appliances, floor machines and similar freight are not covered by the free-shipping threshold. They ship on pallets by freight carrier, kerbside by default, at a quoted cost. Kerbside means the driver leaves the pallet at the edge of the property — you arrange movement from there. Tail-lift, two-person delivery and inside-placement are available on request at extra cost; ask before ordering.
Freight transit is 5–15 working days within the EU and longer outside it. We confirm the quote, the carrier and the delivery window in writing before you are charged.
Inspect freight consignments before signing. Note any visible damage on the delivery note and photograph the pallet. Signing clean without a note makes a transit-damage claim much harder.
Lithium batteries and restricted goods
Drones, power banks, cordless tools and loose battery packs are classed as dangerous goods. Depending on capacity they travel ground-only within Europe or on restricted air freight with a carrier-approved declaration. Expect a longer transit time and, for some destinations, a surcharge. Items that cannot legally fly to your country are flagged on the product page and at checkout.
Customs, duties and import VAT
EU orders are dispatched with EU VAT included, so nothing is owed on arrival.
Orders outside the EU are delivered duty unpaid. Prices exclude your country’s import duties, taxes and handling fees, and those are payable by you to the carrier or customs authority. We do not reimburse them and cannot predict them — check your national customs tariff before ordering high-value goods. Refusing a parcel to avoid duties makes you liable for the return freight.
Where an order is held or seized by customs, we will supply the paperwork you need but cannot guarantee release.
Tracking
You receive a tracking number by email when the label is generated. Tracking can take up to 24 hours to go live. If nothing moves for 5 working days, email [email protected] with the order number and we will open a trace with the carrier.
Undeliverable and refused parcels
If a parcel is refused, or returned as undeliverable after two delivery attempts, we refund the item price less the outbound and return freight actually incurred. The same applies where the address supplied was incomplete or wrong. Check your address before paying — corrections after dispatch are often impossible and always cost money.
Missing, damaged or wrong items
Tell us within 7 days of delivery with photographs of the item and the packaging. We arrange collection or a prepaid label and replace, repair or refund in full. Full detail is in our Refund & Returns Policy.
Split shipments
Mixed orders may ship in more than one parcel from more than one location. You are charged one shipping rate and nothing extra for the split.
Collection
Collection from Paris is available by appointment for freight and bulk orders only. Email us before ordering so the order is flagged; unannounced collection cannot be accommodated.
